Rabu, 12 September 2012

Excellent customer service within an Article Writing Program

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how to provide excellent customer service  Fashion Picture
how to provide excellent customer service Fashion Picture

Work From No Home Review

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 ... Phone Support Is It Time to Put the Social into Customer Service
... Phone Support Is It Time to Put the Social into Customer Service
to provide excellent customer service in times of economic stress
to provide excellent customer service in times of economic stress
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... of service to customers excellent customer service leads to customer
2012 January  Customer Service Training, Tips, Articles & Videos ...
2012 January Customer Service Training, Tips, Articles & Videos ...

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Commonly question about Excellent customer service within an Article Writing Program

Question :

Do you think this job is a scam?

Hi! I recently applied for a work-at-home customer service data entry position on craigslist, and I have been "accepted" and received the following e-mail.


Dear Applicant,


We received your resume to our Ad and we are happy to inform you that after close consideration with your resume, you have been accepted and picked as one of our favorite candidates. This email serves as a form of welcome letter and we will need you to please reply us with some information which we request below. Your administrative duty would be that you become our Business Support Administrator/Customer service Representative and as you know its a work from home.

Fisk Technology provides individual and high-quality accessories to the motor trade, from wiper blades to high-octane fuel boost, portable de-misters to brake pedals. We source excellent products from Europe s best suppliers, providing a host of options to improve the performance and look of every car.

This ad is for the position of an Administrative Assistant/Customer service Representative and the job will require that you receive payment on behalf of the company from clients and customers who have made purchases via post or telephone and also the following duties listed below.

Primary Responsibilities:
*All aspects of customer service, including:
Accounts Payable and Accounts Receivable
Answering phones in a positive and professional manner (providing excellent customer service for customers who call with questions.
Creating orders / pick slips / invoices / credit memos.
Processing return authorizations for customers as needed.
Filing and other organizational tasks within the order support area.
Skills:
Proficient with Excel
Professional customer service skills
Self-starter needed
Excellent analytical skills and team player

Since we have large numbers of customers in Canada,We decided to open this opportunity to candidate like you who have the verse knowledge in the Account payable/Receivable field,Who will receive payment on behalf of the company and process it.Payment will come inform of Checks,Money Orders and Bank wire transfer from our clients.You can make up to $1500 a week depending on how many transactions handled,more than a transaction can be handled in a week.All transactions have to recorded for auditing purposes.

Kindly fill out the questionnaire below for further processing of your application.
Full Name:
Full Address:
City:
Province:
Post code:
Current job:
Cell Phone
Home Phone:

Applicants should also be HONEST and TRUSTWORTHY

This job position is limited so it is advisable that you reply soon.

Regards,
Fred Gray.
Fisk Technology.
Director STAFFING & Human Resources.


Does anyone know if this is a scam? Through Google, I found one post on one thread where a guy who received a near identical e-mail claims it is a scam, but that s the ONLY article I found speaking negatively about this company. On the flip side, I also haven t found anyone saying good things about the company either. The grammar in the e-mail isn t very good for a "professional" company, and they don t have any pictures or a professional e-mail format which throws up some red flags. Please don t say it is a scam or isn t unless you know for sure, I do not want to miss out on an opportunity or be scammed because some idiot who doesn t know what there talking about wants Yahoo! points. So please only serious answers, this is very important for me. I thank you in advance for your time!
Answer :
NO legitimate company will EVER hire a person they have never met in person, especially for anything involving financial transactions

This is a classic money mule scam - they will send you counterfeit checks/money orders asking you to deposit in YOUR personal banking account then wire money to a third party through Western Union. This is illegal and you can be arrested. If they were a real business, they are required by law to process all financial transactions through a merchant banking account that only a corporate officer has access to. By using your personal account, YOU are the one committing tax fraud, bank fraud, and if the money you wire is picked up overseas, felony money laundering

DO NOT EVER give your home address to anyone you have never met in person

Here is the REAL Fisk Techology website http://www.fiskcorp.com/technology-conta
I can guarantee if you call them they will confirm they did NOT offer you any job and that scammers are falsely using their name

Also read their FAQs on their Careers Page http://www.fiskcorp.com/fisk-careers.htm
"If you are called to come in for an interview you will generally meet with the hiring manager and in certain cases, a representative of the Human Resources Department. Certain positions may also require skills testing that will be arranged through the Human Resources Department. If all goes well, you may anticipate meeting with several other individuals before a final hiring decision is made. This may require more than one visit. Of course, a pre-employment background check and drug test is required prior to any offer of employment." --
so if you haven t met with HR and didn t have a background check and drug test it s more proof of a scam

Also, the real Fisk director of Human Resources is Darcy Kazanecki - NOT "Fred Gray"
Question :

Is my resume too wordy? Where should I make revisions?


Summary

Results-oriented Production Clerk with a proven track record in Document Management services within or between departments. Verify customer and order information for correctness, checking it against previously obtained information as necessary. Successfully managed internal relationships ensuring work processes were completed on time, to a high standard and in compliance with strict specifications. Communicate with customers, employees, and other individuals to answer questions, disseminate or explain information, take orders, and address complaints. Proficient in entering, storing, and retrieving information on computer-aided equipment. Maintained, replenished and repaired materials and supplies key to business processes.

Professional Experience

Colorado Springs Legal Copy, Colorado Springs, CO
Production Clerk (2003-Current)
Read job orders to determine the type of work to be done, the quantities to be produced, and the materials needed. Monitor machine operation, and make adjustments as necessary to ensure proper operation. Operated auxiliary machines such as collators, pad and tablet making machines, staplers, and paper punching, folding, cutting, and perforating machines. Contacted suppliers to verify shipment details. Maintained files such as maintenance records and bills of lading.
Enhanced ability to discern workload priorities and manage multiple projects with changing needs while acting as the liaison between client and company headquarters.
Effectively planned and implemented efficient means for production in a timely work flow while ensuring the security of sensitive document information.
Developed profitable relationships with suppliers, internal and external staff and management resulting in increased production of 25 percent.

Rocky Mountain High Wheels, Colorado Springs, CO
Sales Associate/ Bicycle Technician (2005-2006)
Recommended and provided advice on a wide variety of products and services. Computed charges for merchandise or services and received payments. Assembly of new bicycles. Prepared merchandise for display. Receive, examine, and tag articles to be repaired, cleaned and stored. Repaired, replaced, and adjusted equipment or accessories for custormer fit and performance using hand tools. Align wheels, replace tires and tubes.
Developed efficient means of active listening to provide excellent customer service and ensure customer satisfaction.
Maintained working independently with minimal supervision or as a cooperative team member.
Mechanically inclined; ability to work well with tools.

Penney J C CO Inc - Department Store the Citadel-South, Catalog Telephone Shopping, Colorado Springs, CO
Credit Associate (2003-2003)
Answer telephones to provide information and receive orders. Keep records of customers charges and payments. Evaluate customers computerized credit records and payment histories to decide whether to approve new credit, based on predetermined standards. Receive charge slips or credit applications by mail, or receive information from salespeople or merchants by telephone.
Ensured the security of sensitive customer information while handling all internal and external calls.
Assisted sales associates, via multiple phone lines, in helping customers access sensitive credit information while researching and resolving customer complaints

Computer Skills
Windows, Macintosh, MS Word, MS Excel, MS Outlook, IBM AS 400, Adobe Photoshop, Adobe InDesign, Adobe PageMaker, Internet, E-mail, keyboarding, indexing, ten-key.
Answer :
Sadly, most employers only look at the first page of a resume! This looks pretty concise but you should try and make it a little shorter. You can always talk yourself up later, and add contacts and more jobs you had.
Question :

Could somebody please critique my resume? I have been told it is to wordy...?

Summary

Results-oriented Production Clerk with a proven track record in Document Management services within or between departments. Verify customer and order information for correctness, checking it against previously obtained information as necessary. Successfully managed internal relationships ensuring work processes were completed on time, to a high standard and in compliance with strict specifications. Communicate with customers, employees, and other individuals to answer questions, disseminate or explain information, take orders, and address complaints. Proficient in entering, storing, and retrieving information on computer-aided equipment. Maintained, replenished and repaired materials and supplies key to business processes.


Professional Experience

Colorado Springs Legal Copy, Colorado Springs, CO
Production Clerk (2003-Current)
Read job orders to determine the type of work to be done, the quantities to be produced, and the materials needed. Monitor machine operation, and make adjustments as necessary to ensure proper operation. Operate auxiliary machines such as collators, pad and tablet making machines, staplers, and paper punching, folding, cutting, and perforating machines. Contact suppliers to verify shipment details. Maintain files such as maintenance records and bills of lading.
Enhanced ability to discern workload priorities and manage multiple projects with changing needs while acting as the liaison between client and company headquarters.
Effectively planned and implemented efficient means for production in a timely work flow while ensuring the security of sensitive document information.
Developed profitable relationships with suppliers, internal and external staff and management resulting in increased production of 25 percent.

Rocky Mountain High Wheels, Colorado Springs, CO
Sales Associate/ Bicycle Technician (2005-2006)
Recommend and provide advice on a wide variety of products and services. Compute charges for merchandise or services and receive payments. Prepare merchandise for display. Assemble new bicycles. Receive, examine, and tag articles to be repaired,cleaned and stored Install and adjust speed and gear mechanisms. Repair and replace equipment or accessories, such as handlebars,lights, and seats. Align wheels, replace tires and tubes, Disassemble axles in order to repair, adjust, and replace defective parts, using hand tools.
Developed efficient means of active listening to provide excellent customer service and ensure customer satisfaction.
Maintained working independently with minimal supervision or as a cooperative team member.
Mechanically inclined; ability to work well with tools.

Penney J C CO Inc - Department Store the Citadel-South, Catalog Telephone Shopping, Colorado Springs, CO
Credit Associate (2003-2003)
Answer telephones to provide information and receive orders. Keep records of customers charges and payments. Evaluate customers computerized credit records and payment histories to decide whether to approve new credit, based on predetermined standards. Receive charge slips or credit applications by mail, or receive information from salespeople or merchants by telephone.
Ensured the security of sensitive customer information while handling all internal and external calls.
Assisted sales associates, via multiple phone lines, in helping customers access sensitive credit information while researching and resolving customer complaints

Computer Skills
Windows, Macintosh, MS Word, MS Excel, MS Outlook, IBM AS 400, Adobe Photoshop, Adobe InDesign, Adobe PageMaker, Internet, E-mail, keyboarding, indexing, ten-key.
Answer :
i agree. way too wordy. People will give up reading it.../

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